Shipping & Delivery Policy

Last updated: May 2026

Thank you for shopping with Cuisino.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled after dispatch. By placing an order through our website, customers acknowledge and agree to the terms outlined below.

1. Order Processing Time

Orders are generally processed within 1–5 business days excluding weekends and public holidays.

Processing times are estimates only and are not guaranteed.

During periods of:

High order volume
Promotional campaigns
Inventory synchronization
Carrier disruptions
Seasonal demand

processing may require additional time.

Once an order enters fulfillment or shipment preparation, modifications or cancellations may no longer be possible.

2. Shipping Fee

Cuisino charges a standard flat-rate shipping fee of:

$6.90 USD per order

unless otherwise stated during promotional events or checkout.

Shipping fees are non-refundable once an order has been processed or shipped, except where required by applicable law or in cases of verified store error.

3. Estimated Delivery Times

Estimated delivery windows:

United States

5–15 business days

International Orders

10–25 business days

Delivery estimates are not guaranteed and may vary depending on:

Carrier operations
Customs clearance
Local delivery conditions
Weather events
Peak seasonal demand
Remote delivery regions
International logistics disruptions
Force majeure events

Cuisino does not guarantee exact delivery dates.

Delays caused by shipping carriers, customs authorities, or external events are outside our reasonable control.

4. Tracking Information

Tracking information is generally provided after shipment confirmation.

Customers may receive:

Order confirmation emails
Shipment confirmation emails
Tracking numbers where available

Tracking updates may require several business days to appear due to carrier system processing.

Cuisino is not responsible for:

Delayed tracking updates
Carrier scanning delays
Inaccurate tracking events
Temporary tracking interruptions

5. Shipping Carriers

We may use various shipping providers depending on:

Destination
Package size
Inventory location
Carrier availability

Shipping partners may include:

USPS
UPS
FedEx
DHL
YunExpress
Local delivery carriers
Third-party logistics providers

Carrier selection is determined solely by Cuisino and may change without notice.

6. Address Accuracy & Delivery Failures

Customers are solely responsible for providing accurate and complete shipping information during checkout.

If a package is delayed, returned, lost, or undeliverable due to:

Incorrect address
Incomplete address
Refused delivery
Failure to collect shipment
Customer unavailability

Cuisino may:

Charge additional reshipping fees
Deny refund requests
Deduct shipping and handling expenses from refunds

The original shipping fee of $6.90 USD remains non-refundable.

We cannot guarantee successful address modifications after order placement.

7. Lost, Delayed, or Stolen Packages

Customers are responsible for monitoring shipment tracking after dispatch.

If a shipment is delayed, customers should:

Check tracking updates
Contact the carrier directly
Verify delivery information

If tracking confirms a package as Delivered:

Responsibility may transfer to the recipient
Cuisino is not liable for lost or stolen packages after confirmed delivery

Any assistance provided by Cuisino after delivery confirmation is offered voluntarily and does not constitute acceptance of liability.

8. Split Shipments

Orders containing multiple items may arrive in separate shipments.

Split shipments may occur due to:

Inventory availability
Supplier locations
Packaging requirements
Carrier limitations

Additional shipping charges will generally not apply unless otherwise stated.

9. International Shipping

We ship to many international destinations; however, availability may vary.

Customers are solely responsible for:

Customs duties
VAT
Import taxes
Brokerage fees
Country-specific import restrictions

Cuisino is not responsible for:

Customs delays
Seizures
Import refusals
Local regulatory restrictions

International delivery estimates are approximate and not guaranteed.

10. Delivery Responsibility

Once a shipment is marked as Delivered by the carrier:

Delivery responsibility may transfer to the customer
Customers assume responsibility for securing delivered packages

Cuisino is not liable for:

Porch theft
Mailbox theft
Delivery to incorrect locations caused by customer address errors
Carrier-confirmed deliveries that cannot later be located

Customers should contact the carrier directly regarding delivery disputes.

11. Force Majeure

Cuisino shall not be liable for shipping delays, non-delivery, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Labor strikes
Customs delays
War
Government actions
Transportation disruptions
Cyber incidents
Carrier failures
Global supply chain interruptions

12. Limitation of Liability

To the fullest extent permitted by applicable law, Cuisino’s liability related to shipping or delivery shall be limited to the amount paid by the customer for the affected product order.

Under no circumstances shall Cuisino be liable for:

Indirect damages
Consequential damages
Lost profits
Business interruption
Emotional distress
Delivery delays caused by third parties

All shipping timelines are estimates only and are not contractual guarantees.

13. Contact Information

For shipping-related questions:

📧 Email: henollgadwarn@gmail.com
🌐 Website: https://cuisino.us
📞 Phone: +1 (214) 896-3141

Support responses are generally provided within 1–2 business days excluding weekends and holidays.

14. Final Agreement

By placing an order through Cuisino, customers acknowledge and agree to this Shipping & Delivery Policy, including all limitations, exclusions, conditions, and responsibilities outlined above.